Castle Rental & Private Pawn of Berryville in 800 Eureka Avenue

Customer Reviews about Castle Rental & Private Pawn of Berryville:

• ★ ★ ★ ★ ★
  ANYTIME AND EVERYTIME I POP IN TO CASTLE,THESE GUYS ARE LEAKING OUT EXCEPTIONAL CUSTOMER SERVICE TO GREETING ME AS SOON AS I STEP IN THERE STORE.HELL SOMETIMES BEFORE IM EVEN OUTTA MY CAR. NOWS THAT RECOGNITION. FROM ADAM,KEVINTO MICHEAL,TO KENNY,AND DAVID,AND BOTH THE MUJERES.THEY ALL WILL GO ABOVE AND BEYOND FOR ME AND MY WANTS AND NEEDS. SO I MUST SAY 5 STARS IS AN UNDER STATEMENT. THEY REALLY NEED 10 STARS AND A GOLD MEDALLION!!!! KEEP UP THE GOOD WORK. AND LETS KEEP THOSE DAMN MARTIAL LEES LITTLE THIEVING ASSES OUTTA THERE WHEN ITS NOT OPEN FOR BUISNESS.....JUST SAYING
  By Jack Mayes, July 19, 2017
• ★ ☆ ☆ ☆ ☆
  Always treated with respect. Friendly helpful people there. Try to work with you for exactly what you want & need.
  By Jimmie Robinson, July 08, 2017
• ★ ☆ ☆ ☆ ☆
  My husband and I called the business to make our weekly payment on a generator we were getting on rent-to-own. Our payments are set up for Saturdays. We get paid on Thursdays and made a payment last week. One of the girls (I think her name was Amanda) tried to say my husband didn't spell his last name correctly to look up the account, and as I was sitting right next to him at the time, I know better. She finally got the account looked up and tried to say that the payment was more than it is because of a $10 "deferrment," which is ridiculous, because we just made a payment last week and didn't defer anything. I had to take the phone and talk to her, and she would not let me speak, as she was constantly interrupting. I had to raise my voice a little (she kept telling me I was "yelling," but if she had zipped her lips a moment, I wouldn't have had to keep telling her to stop interrupting). She would not stop interrupting and hung up on me. I called back, got her again, and got her to finally stop talking so I could tell her what was wrong. She said that the call was being recorded, and I told her fine, then the manager would know how rude she was, and I would make sure h**l was paid on that store for poor customer service. She finally let me talk, said the manager was "out" and she didn't know when he would be back (we also had to call the Harrison store and Mitch there said the managers were out till Monday as they are at a convention in Cincinatti, so that was a lie from this chick also), but that he would call us back over this as soon as he got back. With the manager being out for days, that's a guarantee we'll end up with an additional "deferrment," because the payment was not made. Checking out bank accounts, the chick put the payment through with the deferrment without authorization for the deferrment, as we had told her that NO payment was to be made when she mentioned the deferrment. We are NOT happy with the Berryville offices.
  By Heather Rauschenberger, December 10, 2016

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